1. Overview of DijitalWorlds App Purchases
At DijitalWorlds, our software applications—including Clean Up Storage - Photo Clean, Water Reminder DropWise, Smart Cleaner AI: Disk Clean, and Vision AI: Photo Cleaner—are distributed exclusively through the official Apple App Store for iOS and macOS. We do not sell software licenses directly on this website, and we do not process credit cards or maintain billing databases on our web servers.
2. Apple Media Services Billing & Payment Processing
Because all in-app purchases, subscriptions, and lifetime access options are conducted within Apple's ecosystem, your payment relationship and purchase contract are directly with Apple Distribution International Ltd. or Apple Inc. (“Apple Media Services”).
Apple handles billing, currency conversion, tax collection, and customer refund evaluations pursuant to Apple Media Services Terms and Conditions. DijitalWorlds developers do not possess access to your Apple account billing data, payment credentials, or refund processing buttons.
3. Apple Refund Eligibility & Statutory Rights
In general, all refund requests for App Store digital purchases and active subscriptions are evaluated and adjudicated by Apple:
• 14-Day Right of Withdrawal (EU / UK / EEA): Consumers residing in the European Economic Area, the UK, and certain other jurisdictions are entitled to a 14-day statutory right of cancellation from the date of purchase under applicable consumer rights directives.
• Technical Issues & Accidental Purchases: If you experienced an unexpected purchase, an accidental transaction by a family member, or an app that did not perform as advertised, Apple provides a streamlined review procedure.
4. Step-by-Step: How to Request an App Store Refund
To request a refund for any DijitalWorlds app purchase, follow Apple's official refund procedure:
1. Navigate to Apple's Report a Problem page at https://reportaproblem.apple.com in your web browser.
2. Sign in with the Apple ID used to make the purchase.
3. In the “I'd like to...” dropdown, select “Request a refund”.
4. Choose the reason that best describes your request (e.g. “Didn't mean to buy this”, “App didn't work as expected”).
5. Select the relevant DijitalWorlds purchase or subscription from the list and submit your request.
Apple will review your request and typically provides a status decision via email within 48 hours.
5. How to Cancel or Manage Subscriptions
Canceling a subscription prevents future recurring renewal charges while allowing you to continue using premium features until the end of the current billing cycle.
On iPhone or iPad: Open Settings > tap your Name / Apple ID at the top > tap Subscriptions > select the app subscription > tap Cancel Subscription.
On Mac: Open the App Store app > click your Name / Account in the bottom-left corner > click Account Settings > scroll down to Subscriptions and click Manage > select the subscription and click Cancel.
6. DijitalWorlds Direct Support & Troubleshooting
Before requesting a refund due to a technical difficulty, we encourage you to contact our support team. We can frequently resolve unexpected behavior, assist with photo cleaner scan settings, or troubleshoot Apple Watch hydration syncing. Reach us anytime at [email protected].
7. Policy Updates & Contact
This Refund Policy is subject to change in alignment with Apple Media Services policies and consumer protection regulations. If you need guidance on finding your purchase receipt or navigating Apple's refund portal, email us at [email protected] and our team will be glad to assist.